‘Grahak Mitras’ to shepherd SBI customers towards alternate banking channels
State Bank of India (SBI) plans to engage the services of personnel from its wholly-owned subsidiary, State Bank Operations Support Services (SBOSS), to shepherd its customers towards alternate banking channels. The role of the “Grahak Mitra” (customers’ friend) from SBOSS will be to encourage customers to utilise the services available through self-service channels and also…
