Mayor’s helpdesk set to open at Thiruvananthapuram Corporation

The Mayor’s helpdesk set to open at the Thiruvananthapuram Corporation

Visitors to the Thiruvananthapuram city Corporation will henceforth find it easier to navigate through the various departments spread across the main office at Palayam. The civic body has set up a Mayor’s helpdesk to ease service delivery for city residents. The helpdesk, set to open in the first week of May, has been set up near the entry point to the main office.

“Through this helpdesk, we are aiming at providing the best quality of service at the shortest time possible to the public,” Mayor Arya Rajendran told The Hindu.

One of the major aims of the helpdesk will be to aid the people, especially senior citizens, who have been finding it hard to use the government’s K-Smart (Kerala Solutions for Managing Administrative Reformation and Transformation) platform for digital delivery of service. After the services through urban local bodies shifted to K-Smart last year, a section of the public who are not digitally savvy has been depending on Akshaya centres to get things done. The personnel at the Mayor’s helpdesk will provide assistance to visitors.

According to Corporation officials, the personnel at the helpdesk will also assist the people in approaching the relevant section for various issues related to the local body. It will be the first point of contact for visitors to the Corporation. Ten officials will be deployed at the helpdesk to help the public.

The furnishing and interior work for the helpdesk was completed under the Smart City project at a cost of ₹41.14 lakh. The helpdesk is in addition to the Janasevana Kendram, which is currently functioning at the Integrated Command Control Centre complex near the main entrance. A mayor’s cell, to handle complaints and requests to the Mayor, has been functioning at the Corporation for the past few years.